Return and Refund Policy of ComfortHavenShop.com

At ComfortHavenShop.com, we are committed to ensuring the complete satisfaction of our customers. If you are not entirely satisfied with your purchase, our return and refund policy ensures a smooth and transparent process.

Returns

📆 Return Period: You have 30 days from the date of receiving your order to initiate a return.

📦 Product Condition: Returned products must be in their original condition, unused, with intact tags, and accompanied by all accessories and original packaging.

📌 Return Procedure: To initiate a return, please contact our customer support team at antoine.dornec@outlook.fr, providing your order number and a brief explanation of the reason for the return. Our team will guide you through the process.

🧾 Required Documentation: All returned items must include the receipt or proof of purchase.

Refunds

💳 Refund Processing: Once we receive and inspect your return, we will process your refund promptly. You will be notified about the receipt and approval status of your return.

💰 Refund Method: Refunds will be issued using the payment method used for the original purchase unless otherwise requested. The refund processing time is 14 days following the receipt of the returned item.

🚚 Return Shipping Fees: Return shipping fees are the customer’s responsibility, unless the product is defective or there was an error on our part in fulfilling the order.

Exchanges

🔄 Arranging Exchanges: If you wish to exchange an item, please contact our customer service team at antoine.dornec@outlook.fr to arrange the exchange.

📦 Stock Availability: Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be offered.

Exceptions

⚠️ Customized Products: Customized or engraved products are not eligible for returns unless there is a manufacturing defect.

🛠️ Defective Products: Products with defects are covered by our warranty and can be returned for a replacement or refund, as per your preference.

Contact Information

For any additional questions regarding our return and refund policy, please feel free to contact our customer support team:

📧 Email: antoine.dornec@outlook.fr
📞 Phone: +1 720-502-8785
🏢 Company Name: ANTOINE CARE LTD
📍 Address: 21 Hyde Park Road, Leeds, England, LS6 1PY
🌐 Website: comforthavenshop.com

We are here to assist you and provide the best possible shopping experience! 🛍️